Question 1

How do I take care of my new jewellery?

Accepted Answer

Take care of these guys the same way you would your other jewellery.
· Clean your pieces with a damp cloth if need be, or a soft microfiber cloth, wiping gently (we all need a bit of TLC sometimes!).
· Whilst polymer clay is strong, that doesn't mean it's unbreakable so avoid unnecessary pressure and impact.
· There may be a natural bend/flexibility some pieces, this is totally normal but please don't push it to its limits - we all have a breaking point 🙃
· Remove before showering or swimming, avoid submerging these guys in water and keep far away from extreme high heat, as this may affect the durability and structure of the piece.

Question 2

How do I take care of my crocheted goodies?

Accepted Answer

All the crocheted home and decor pieces can be washed in the washing machine - please make sure it's washed on no higher than 30 degrees Celsius.
Do not tumble dry, just hang the pieces on the radiator or a clothes horse (whichever way you roll), and it'll be dry in no time :)

Question 3

I don’t have pierced ears! Can you help?

Accepted Answer

Don’t worry, I got you covered! Some pieces will have the option to select a clip-on, whereas others won't due to the style.
However I can still swap out findings for nickel safe clip-ons :) Just let me know before you put your order in so I show you what they look like before you go ahead :)

Question 4

Can I personalise an item?  Do you do any custom designs?

Accepted Answer

Depending on what it is, of course! 
Just send me a message and we can discuss what you're looking for and whether it can be done, costs etc.
 
I do take custom orders for jewellery so just let me know and we can have a chat to bring your idea to life :)

Question 5

Is the jewellery nickel free?

Accepted Answer

I know the feeling, you’ve just bought a wonderful pair of earrings and after about 4 hours, your lobes are protesting against them and causing havoc – you’re not alone!

I use stainless steel, surgical steel and gold/silver plated brass to ensure as minimal discomfort as possible.
I cannot guarantee that the pieces are totally free of nickel as some metals may have very small amounts in them to strengthen them, however I check with the sources I purchase from and then I test the metals by wearing the findings for a couple of days (as I usually have a reaction after 4 or so hours).

Stainless steel, surgical steel and brass are safe for the majority of people however, if you have a severe allergy, I can swap findings for titanium, sterling silver or gold instead so please let me know prior to placing an order, especially as there may be an extra cost.

Question 6

Why is my silver finding yellowing/changing colour?

Accepted Answer

This is totally normal, anything that has a silver plating (or is silver) can change colour over time when exposed to air and moisture, which gradually oxidises the silver metal or plating.

This is effectively tarnishing - it happens and yes, it can be frustrating however, there are a few things you can do:

· Take off jewellery before showering or swimming – this is going to keep it away from any moisture/chemicals/salt water (if you’re a beach baby) and protect the silver for longer.
· When putting on make-up and/or perfume, make sure jewellery is the last thing you put on.
· Store jewellery when not in use in a jewellery box that has a lid just to help keep away any moisture and over exposure to air.
· Easiest/safest way to help bring it back to its usual shine is to get an anti-tarnish jewellery polishing cloth (easy to get hold of, either from a local jewellery store or Amazon, and if you’re in the UK, a quick google search for anti tarnish cloths brings up Sainsburys and Waitrose too!) which will gently remove any dirt and tarnish – be gentle, the clay piece doesn’t need to be scrubbed.

There may be other ways you can bring back the shine and remove the tarnish on the metal findings, however I haven’t tested these so I cannot recommend them.

Question 7

Can I return my order?

Accepted Answer

Due to health and safety/hygiene, earrings are non-refundable.

Custom or personalised orders are non-refundable - if on the rare occasion the item is damaged, please get in touch with me as soon as possible and no later than 14 days of receipt.

If you've changed your mind on anything else, please let me know within 14 days of receipt of your items. Buyer is responsible for all return shipping costs. 
For further guidance, please see the returns and shipping section of my site for more information (link at the bottom of this page).

Question 8

There’s a problem with my order, what can I do? :(

Accepted Answer

Please get in touch as soon as possible (must be within 14 days of receipt of your item) so I can sort it out.
Check out the returns and shipping section of the site for more information (link at the bottom).

Question 9

How long does delivery take?

Accepted Answer

Orders take up to 3 working days to process and package, before they are shipped. All UK orders are sent via Royal Mail Tracked 48 which are estimated to take 2-3 working days.
You can upgrade postage to Tracked 24 (takes 1 business day) or Special Delivery by 1pm. Please see shipping page for more information.

Please bear in mind that during December, post can slow down so make sure you factor in any potential postal delays for safety.

Any orders overseas will depend on the country as each place will have its own customs process, however generally, allow for around 10 working days.

All orders, both in the UK and overseas are tracked so you can keep up to date with the whereabouts of your happy mail :)

Question 10

Do you deliver overseas? Can I order from outside the UK?

Accepted Answer

Absolutely! If you’re ordering from overseas then there is a charge for postage, which is £8. All items are sent via Royal Mail International tracked (and signed where possible, however this is dependent on location so once an order is posted, I will let you know whether it needs to be signed for).
Buyers are responsible for any customs or import taxes that may apply.

Typically these can take around 10 working days (may be sooner in some areas but I cannot guarantee this).

We can currently accept orders from most countries in Europe (please see the shipping and returns section of the website), but watch this space, today Europe, tomorrow the World! (Also, not actually tomorrow but someday in the future hopefully! :) ).

Question 11

How much is delivery?

Accepted Answer

If you’re in the UK (excluding N.Ireland) its £2.50 for Royal Mail Tracked 48 (takes 2-3 days to arrive).

You can upgrade to Royal Mail Tracked 24 which takes 1 business day or upgrade to special delivery guaranteed by 1pm, for £7 (someone will need to sign for this though).

Orders outside of the UK are charged £8 for delivery and are sent via Royal Mail International Tracked (and signed where location permits).
For more information, please see the returns and shipping section of this website (link at the bottom of the page).

Question 12

What about wholesale orders?

Accepted Answer

If you have a wholesale inquiry, please get in touch! It would be lovely to hear from you!

Question 13

How can I leave a review?

Accepted Answer

You’ll be sent a link to review your purchase – reviews are always hugely appreciated, it means a lot and really helps out this small business :)

If in the very rare occurrence you have a problem with your order, please get in touch as soon as possible (must be within 14 days of receipt) so I can try to resolve any issues – give me a chance to fix it :) 
(in the famous words of Michael Scott, we all deserve a second second chance – in this case, I'm just asking for one :P ).

Question 14

Can I buy items from a shop in person or in a market? How do I keep up with updates?

Accepted Answer

YES absolutely! Currently, you'll be able to catch me at a market as I no longer stock in a high street shop (for now).

You can find upcoming market info on the website, under 'Upcoming Fairs'. I also post about them on my Instagram and Facebook so make sure you’re following and your notifications are on to keep up to date :)

FAQs

Frequently asked questions